Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Environmental Cleaning,
Personal Services,
Building and Construction,
Human Resource Management Employment and Recruitment
Provider: Service Quality Centre
On completion of this unit, the learner will be able to lead workplace communication by evaluating and identifying gaps and barriers in workplace communication, developing and communicating plans to implement communication strategies and mechanisms. It also enables the learner to assess a negotiation situation, develop strategies for and conduct negotiation to achieve organisational goals and win-...
The competency unit, “Contribute Towards A Learning Organisation”, is one of the managerial units under the Personal Management and Development (PMD) Skills competency category. The PMD Skills competency category aims to develop personal mastery competence to stay resilient and adaptive in trying times while keeping relevant and aligned with organisational goals. On completion of this unit, le...
On completion of this unit, learners will have the skills and knowledge in applying strategies, methods and tools used to implement a reengineering project
This course aims to equip the learner with an understanding of Knowledge Management concepts, its role in an organization and how ICT tools are used in Knowledge Management. The skills include using relevant ICT tools in Knowledge Management and to resolve related problems.
This course aims to equip the learner with the knowledge and skills to apply information and communication technology at the workplace. These include analyzing ICT in organisational performance, and facilitating the development and acquisition of ICT infrastructure and tools to identify and prevent problems at the workplace.